SkētchMaps
4 Tiers of Help!

What? There’s a hierarchy to helpfulness? Yes! And learning it could significantly impact your career trajectory! This exclusive SkētchMap and Master Class will help you quickly see ways to aim your help at propelling career success (not to mention, avoiding the ways that could get you stuck). With this competitive edge, you’ll never look at help the same way again!

 

SkētchMap
Introductions that Rock!

Want to nail that critical first impression? Whether for interviews, socially, professionally or even in writing your online profile – learn how to craft introductions that have you stand out (in all the right ways). This exclusive SkētchMap and Master Class will help you with a proven formula for amplifying your confidence and identity in most any setting!

SkētchMap
Fail Smart!

So many people fear failing, and even try to make their world fail proof. That’s not productive in a world where things change fast. In this episode, I provide an alternative, “Fail Smart”, a framework for how to produce a return, even when you fail.

 

SkētchMap
Get What You Want in Life | By Design vs. by Default

Who doesn’t want to become the better version of themselves? Whether it’s in life, finance, career, teams or business. The rub – most of us don’t don’t quite know how to get there. Perhaps instead we get caught up in…

  • Self-help fads that don’t stick,
  • Resolutions that never resolve,
  • Determination, but no real plan.

I call this, “Living By Default.”

Let’s break past the squishy desires, and instead design a practice that can really make it happen! I call this, “Living By Design!”

3 simple steps I’ve found most helpful to “Live Life By Design!” Access this week’s episode and the SkētchMap cheat sheet to help make it happen for you!

 

SkētchMap
The ONE Question That Defines Success!

Is there really a single question that can define success?

I say, “yes!”

Sounds too good to be true, right? Not only is it true, but knowing when to use the question can help accelerate your success in most all areas of life!

The question is simple:”

What has to happen in/by
[ insert event, situation, or time frame]
…for you to call it a success?”

In this week’s episode I reveal how to ask this simple question of yourself and others, so you can…

  • Save time
  • Be more effective
  • Accelerate Success!

Download the free skētchmap below and start using “The One Question” to accelerate your own success

 

SkētchMap
How to Deal with Difficult Customers

If you’re in a customer-facing position, chances are you’ve dealt with some less-than-easy situations! I’ve dealt with my fair share, and what I’ve found is that there are different types of customer interactions that lead to those difficult situations. Generally, when dealing with difficult customers, it’s either a result of:

  • A Policy Debate
  • Service Snafu
  • Product Failure
  • or just a Crazy Complaint!

And while each situation could potentially happen to the same customer, they shouldn’t all be handled the same way. In this Skētchmap, I offer my insight on how to deal with difficult customers, specifically in a debate about policy. What factors should you consider when navigating a policy debate with a customer? How is best to ensure you retain them as a customer, while sticking to an important policy? Can you us this as a learning opportunity for change in your own practices? All of these questions and more are answered in this helpful cheatsheet for dealing with difficult customers.

 

Articles

Coming Soon in 2020

Follow Eric’s Blog and Articles on how to Set Nextpectations™ in Life, Career, Finance and Business

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Articles

If you would like to be notified when Eric releases new articles click on the button below to sign up for the Nextpectations™ Newsletter:

YouTube

YouTube videos released multiple times each week. 

Podcasts

Listen on 30+ platforms

Sign up for the NēXTpectations Newsletter to be notified of the Podcast release:

Email

Just a great way to stay informed on new and better ways to get unstuck and get ahead, join my NēXTpectations News:

Instagram

Visit Eric on Instagram

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